This return and refund policy is applicable for the following programs hereinafter referred to as Products: KidInspector for Windows, KidInspector for Mac.
In case a Product doesn’t work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed::
Our support is available 7 days a week and we always do our best to solve problems. You are eligible for a full refund within 14 days since the day of purchase, only if our team cannot help you within this time frame. No refunds will be issued later than 14 days since the day of purchase.
Other refund conditions: (the following conditions describe cases, when KidInspector cannot provide a refund due to the fact that these conditions are completely beyond KidInspector’s control)
Refund Procedure:
All refund requests must be sent to support@kidinspector.com or via the support ticket system https://kidinspector.com/support/.
Refunds are not accepted via Live Chat or any other contact channel.
In cases when the refunds are approved and issued due to any other reason than the abovementioned ones the refunded amount will be 9% less than the paid amount due to fees related to payment processing fee charged by payment processors and banks.